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Policies

 

 Home page    About Textile Artist     Events   Textile Clocks    Cushions    Original Textile Art    Textile Vases     Giclee Prints       Greeting Cards     Printed Mugs     Coasters    Press

                   

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Deliveries

I will aim to send out all orders within 2-3 working days, once receiving payment. For the dresses and for original artwork I will send by courier. For giclee prints and greeting cards I will send out by first class Royal mail.


For the courier service a signature is requested upon delivery. If you're not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times over the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your
order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these in the comment box when paying.


UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays


Our couriers typically deliver Monday to Friday 8am - 7pm (please note Saturday and Sunday are not classed as working days).

 

If you would like me to ship any of the goods internationally please email me on ellie@freyelli.com and I will advise shipping costs.

 

Payment:

If you place your order via our website the payment is processed by Paypal which accepts all major credit cards: VISA, MasterCard, Visa Delta, Solo, American Express and Maestro debit cards.

 

Returns

I try at all times to please my customers. If you are not happy with your purchase please notify me within 14 working days by email ellie@freyelli.com  

return address is 

113 Preston Drove

Brighton

East Sussex

BN1 6EW

 

Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it with labels attached; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Unfortunately post and package costs are non-refundable and I cannot be held responsible for returns that do not reach us. Always obtain a certificate of posting as proof. In the event of the goods being faulty however, I will cover all costs of postage and either refund or exchange the goods.

 

 

Privacy polices

I am committed to protecting your privacy, while providing you with the best service available. I will not provide your Personal Information to any third party for mailing or marketing purposes. I may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law.

 

I may contact you via email with promotions and news. If you do not wish to receive emails from me, please email back STOP

 

Terms and Conditions for using this website

Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and bebound by the following terms and conditions of use, which together with our privacy policy govern Freyelli’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use my website.


The term of Freyelli or ‘us’ or ‘we’ refers to the owner of the website.  The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


* The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

* This website uses cookies to monitor browsing preferences.

 

* Neither we nor any third parties provide any warranty or guarantee as to the accuracy,timeliness, performance, completeness or suitability of the information and
materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or error to the fullest extent permitted by law.

 

* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 


* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

*All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

* Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

* From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do
not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

* Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.