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Policies

Deliveries

I will aim to send out all orders within 2-3 working days, once receiving payment. For original artwork I will send by courier. For giclee prints and greeting cards I will send out by first class Royal mail.


For the courier service a signature is requested upon delivery. If you're not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times over the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your
order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these in the comment box when paying.


UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays


Our couriers typically deliver Monday to Friday 8am - 7pm (please note Saturday and Sunday are not classed as working days).

 

If you would like me to ship any of the goods internationally please email me on ellie@freyelli.com and I will advise shipping costs.

 

Payment:

If you place your order via our website the payment is processed by Paypal which accepts all major credit cards: VISA, MasterCard, Visa Delta, Solo, American Express and Maestro debit cards. All payments are secure through Paypal.

 

Returns

I try at all times to please my customers. If you are not happy with your purchase please notify me within 14 working days by email ellie@freyelli.com  

return address is 

113 Preston Drove

Brighton

East Sussex

BN1 6EW

 

Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it with labels attached; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Unfortunately post and package costs are non-refundable and I cannot be held responsible for returns that do not reach us. Always obtain a certificate of posting as proof. In the event of the goods being faulty however, I will cover all costs of postage and either refund or exchange the goods.

 

 

Privacy polices


I Ellie Hipkin am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message  I will receive your name and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

 

Social Media:

I use social media to promote my work, if you have commissioned a piece of work I will ask your permission to use any images relating to you and the commissioned artwork before using on social media.


New Letter: I will ask your permission to recieve my news letter.

 

Terms and Conditions for using this website

Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and bebound by the following terms and conditions of use, which together with our privacy policy govern Freyelli’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use my website.


The term of Freyelli or ‘us’ or ‘we’ refers to the owner of the website.  The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


* The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

* This website uses cookies to monitor browsing preferences.

 

* Neither we nor any third parties provide any warranty or guarantee as to the accuracy,timeliness, performance, completeness or suitability of the information and
materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or error to the fullest extent permitted by law.

 


* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

*All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

* Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

* From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do
not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

* Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.